Regarding the Purpose of Use of Personal Information

The Company will use the personal information entrusted to us solely for the purpose of fulfilling our contractual obligations and for the storage and management of ticket purchaser information on the website we are contracted to operate.

Furthermore, in order to carry out the requested business operations, we may entrust the personal information we have received to third-party contractors.

Public Disclosures Regarding Personal Information

1

Name of the Business Operator Handling Personal Information
Request Inc.

2

Personal Information Protection Manager
Title: Representative Director, Ryojiro Takahashi
Contact: Please see "9. Contact Point for Complaints and Inquiries Regarding the Handling of Personal Information" below.

3

Purpose of Use of Personal Information
For the sale and provision of tickets and in cases of payment settlement by credit card, bank transfer, etc., we will use personal information to provide it to financial institutions, etc., for the purpose of exchanging such information to confirm the validity of credit cards or the status of transfers. Additionally, in connection with payment settlement, we will use personal information to provide it to financial institutions, etc., or investigation companies for the purpose of detecting fraudulent use of credit cards.

4

Regarding Provision of Personal Information to Third Parties
The Company will appropriately manage the personal information it has acquired and will not provide it to a third party without the prior consent of the individual concerned. However, the following cases are exceptions:

• When based on laws and regulations.
• When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the consent of the individual.
• When it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children, and it is difficult to obtain the consent of the individual.
• When it is necessary to cooperate with a state organ, a local public entity, or a person entrusted by them in executing the affairs prescribed by laws and regulations, and obtaining the consent of the individual is likely to impede the execution of the said affairs.
• When the business operator handling personal information is an academic research institution, etc., and the provision of personal data is unavoidable for the publication of academic research results or for teaching purposes (excluding cases where there is a risk of unjustly infringing on the rights and interests of individuals).
• When the business operator handling personal information is an academic research institution, etc., and it is necessary to provide personal data for academic research purposes (including cases where part of the purpose of providing personal data is for academic research, and excluding cases where there is a risk of unjustly infringing on the rights and interests of individuals) (limited to cases where the business operator and the third party jointly conduct academic research).
• When the third party is an academic research institution, etc., and the third party needs to handle personal data for academic research purposes (including cases where part of the purpose of handling personal data is for academic research, and excluding cases where there is a risk of unjustly infringing on the rights and interests of individuals).

Furthermore, regarding personally-referable information, we will not provide it to a third party without obtaining the prior consent of the individual, except in cases where it is not anticipated that the information will be used as personal data by the third-party recipient.

5

Collection of Personally-Referable Information by Analysis Tools, etc.
For purposes such as quality improvement of our services and marketing, we may acquire information using methods that are not easily recognizable by the individual.

[About Collection and Analysis of Access Data]
On our corporate and service websites, we collect and analyze website visit history for purposes such as service improvement, quality enhancement, and marketing analysis. We use technologies such as Cookies for data collection. Please note that this information does not include personally identifiable information such as your name or address.

[About the Access Analysis Tool "Google Analytics"]
On our corporate and service websites, we use the access analysis tool "Google Analytics" to collect and analyze website visit history for purposes such as service improvement, quality enhancement, and marketing analysis. We use technologies such as Cookies for data collection. Please note that this information does not include personally identifiable information such as your name or address. You can refuse the collection of this information by disabling Cookie technology. Furthermore, based on Google's services, it is possible for us to know the personally-referable information of visitors to our website.
"Google Privacy Policy": https://policies.google.com/privacy?hl=ja&fg=1
"Google Analytics Terms of Service": https://marketingplatform.google.com/about/analytics/terms/jp/
"Procedure to opt-out of information collection by Google Analytics": https://tools.google.com/dlpage/gaoptout?hl=ja

6

Disclosure, Correction, Deletion, etc., of Retained Personal Data
(1)The Company responds to requests from the individual or their agent regarding retained personal data for "notification of the purpose of use; disclosure; correction, addition, or deletion of content; suspension of use; erasure; suspension of provision to third parties; and disclosure of third-party provision records" (hereinafter collectively referred to as "requests for disclosure, etc."). If you wish to make a request, please contact us at "9. Contact Point for Complaints and Inquiries Regarding the Handling of Personal Information" listed below.

(2)Regarding Reasons for Non-Disclosure
"Personal Information" acquired by the Company in connection with a "request for disclosure, etc." shall be handled only to the extent necessary for the "request for disclosure, etc." The documents you submit will be returned along with the response to your "request for disclosure, etc."

1

Cases where we cannot verify the identity of the individual, such as when the address on the application form, the address on the identity verification documents, and the address registered with our company do not match.

2

Cases where the authority of representation cannot be confirmed when an application is made by an agent.

3

Cases where the prescribed application documents are incomplete.

4

Cases where the subject of the disclosure request does not correspond to disclosable personal information.

5

Cases where there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party.

6

Cases where there is a risk of significantly impeding the proper execution of our business operations.

7

Cases where it would result in a violation of other laws and regulations.

7

Security Control Measures for Personal Information Protection

[Establishment of Organizational Structure]

[1]

We have established an organization to protect personal information by clarifying the necessary roles, responsibilities, and authorities.

[2]

We have appointed a Personal Information Protection Manager and a Personal Information Protection Audit Manager from within our organization.

[3]

We have established a communication system for emergencies, incidents, and accidents involving the leakage, loss, or damage of personal information to ensure a prompt response.

[4]

We will supervise contractors that handle personal information to ensure that personal information is protected and handled appropriately.

[5]

We have established regulations regarding handling methods and penalties for each business process that handles personal information, such as acquisition, use, provision, and disposal/erasure, and conduct regular reviews.

[6]

We identify legal regulations related to personal information, evaluate their impact, and review and revise our systems and structures as necessary.

[Regular Inspections and Audits]

[1]

To confirm the suitability and effectiveness of our personal information protection, we regularly conduct self-inspections, internal audits, and, when necessary, audits by external organizations.

[Education and Awareness]

[1]

We obtain a confidentiality pledge from all employees involved in the handling of personal information.

[2]

We provide regular training to all employees involved in the handling of personal information.

[Response to Leakage, Loss, Damage, etc.]

[1]

We have established control measures to protect personal information from leakage, loss, damage, etc.

[2]

We have established control measures to protect personal information from unauthorized access, etc.

[3]

We have established human, physical, and systematic control measures to protect personal information.

[Understanding of the External Environment]

[1]

We implement security control measures after understanding the systems for the protection of personal information in each country where personal data is stored.

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About the Accredited Personal Information Protection Organization

Japan Institute for Promotion of Digital Economy and Community (JIPDEC)
Accredited Personal Information Protection Organization Secretariat
　TEL：03-5860-7565
　FreeCall：0120-700-779

9

Contact Point for Complaints and Inquiries Regarding the Handling of Personal Information

Contact Person: Representative Director, Ryojiro Takahashi
Phone: 03-5843-3750
FAX: 03-5843-3752
Mail: contactrq@rq-inc.com
(Reception Hours: 10:00 AM - 5:00 PM / excluding Saturdays, Sundays, and public holidays)

For requests and inquiries.

Contact Us
Request Inc.
14F Rise Arena Bldg.
4-5-2 Higashi-Ikebukuro, Toshima-ku,
Tokyo 170-0013, Japan
TEL: 03-5843-3750 FAX: 03-5843-3752